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What should you do if your Boulder home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your property – and your family members – against the many risks you may encounter, like theft, fire, and carbon monoxide leaks. Despite the fact that your home may be ready, that doesn’t automatically mean you are. Do you understand what to do if your Boulder home alarm system goes off? The sound of an alarm is often shocking, disorienting, and may provoke panic. Your best bet is to stay level-headed and follow these straightforward guidelines.

Actions to Take When Your Home Alarm System In Boulder Goes Off

You don’t want to be in this dilemma, but it’s also why you ordered a home alarm system originally. You’re roused from a deep sleep with the distinct blasting of an alarm after a home security component has been tripped. So what should you do?

  1. Don’t panic. This is easier said than done when your home security alarm is blasting, and your pulse is pounding. But keeping a cool head is the optimal way to assess what’s going on. Avoid the temptation of trying to manage the emergency yourself instead permit your monitoring staff and first responders to perform their job.
  2. Attend to your family members. Your primary concern should be your loved ones and leading them to safety. In the case of a burglary, this might involve moving to a designated safe room as far away from access points as possible. The trespasser was probably already scared off by the alarm, but it’s always wise to be extra careful. If there’s fumes or a fire, please exit your residence without delay.
  3. Don’t forget your phone. Most individuals keep their phones with them constantly these days, but you may fail to grab it during a crisis. It’s a good thing to have. You’ll have the chance to stay in touch with your monitoring specialists and obtain notifications through your home security app.

Work With Your 24/7 Monitoring Agents

Any time your home alarm system in Boulder goes off, your 24-hour monitoring experts will instantly act. The first move is to validate your alarm, and that involves reaching out to you. The procedure they adhere to is based on the type of emergency. For example, if the emergency is is for medical reasons, a single effort will be made to get in touch with you before assistance is dispatched. If you’re dealing with a burglary alarm - the most common type of event - a monitoring specialist will follow these steps to get in touch with you:

  • An attempt will be made to reach you via the touchscreen interface. You will typically be asked for a passcode.
  • If that attempt doesn’t get a response, a call is made to your main contact number.
  • An alternate number or your primary contact person is attempted next.
  • If there still isn’t an answer, area law enforcement officers are sent.
  • Your monitoring specialists will follow up with you again after emergency personnel are alerted.

If you're not able to converse with monitoring agents, don't worry. Support will still be sent even when you're not able to confirm the emergency.

Be prepared for any situation with a Vivint home alarm system in Boulder

Be prepared for any situation with a modern home alarm system in Boulder from Vivint. Dial (720) 807-9203 to begin designing your home’s security today.