Work With Your 24/7 Monitoring Agents
Any time your home alarm system in Boulder goes off, your 24-hour monitoring experts will instantly act. The first move is to validate your alarm, and that involves reaching out to you. The procedure they adhere to is based on the type of emergency. For example, if the emergency is is for medical reasons, a single effort will be made to get in touch with you before assistance is dispatched. If you’re dealing with a burglary alarm - the most common type of event - a monitoring specialist will follow these steps to get in touch with you:
- An attempt will be made to reach you via the touchscreen interface. You will typically be asked for a passcode.
- If that attempt doesn’t get a response, a call is made to your main contact number.
- An alternate number or your primary contact person is attempted next.
- If there still isn’t an answer, area law enforcement officers are sent.
- Your monitoring specialists will follow up with you again after emergency personnel are alerted.
If you're not able to converse with monitoring agents, don't worry. Support will still be sent even when you're not able to confirm the emergency.
Be prepared for any situation with a Vivint home alarm system in Boulder
Be prepared for any situation with a modern home alarm system in Boulder from Vivint. Dial (720) 807-9203 to begin designing your home’s security today.